Garrison Picture Framing

We are a company registered in England and Wales, Company No: 07208891, Name: Mascot (Tilshead) Ltd the address of our registered office is Unit 1, Tynypyllau Farm Crugybar Llanwdra SA19 8TS. We trade under the names of Garrison PRI and Bulford Framing.

We are committed to respecting the privacy rights of all our customers whether online, on the phone or in person. This privacy notice explains how we collect, store and use personal data about you when you visit the websites or buy custom products from us or provide your personal data to us for any other reason such as to obtain a quote. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

 

Sharing Data

We do not share any data you provide with anyone other than those who require it to action your order or do business with us.

 

Email

Details customers send us in emails are deleted as soon as possible after action has been taken. Sent emails and any emails that are archived are purged regularly.

 

Website Visitors

We use cookies on our websites and have a cookie policy and a message that meets the EU requirement. Our cookie policies can be found at the link below:

https://www.garrisonpri.co.uk/content/2-cookies

 

Custom Orders

We gather the following information when a customer places an order for a customised item. This data is stored on a paper order form, in email or on our online shop depending how the order is placed. We use this data to process the order. We will keep this data for a min of 4 months after the customer has collected their order. The data is destroyed when it’s no longer needed.

• Name
• Telephone Number
• Email address
• Customisation details which may include but is not exclusively limited to:

• Name (Including nicknames)
• Rank
• Service Number
• Dates of events
• Details of awards won
• Personal images

 

If the order is fulfilled by one of our partners the data required to process the order is passed on to them.

 

Telephone/Email Orders

We gather the following information from the customer during a phone call or email. This data is stored on paper forms or/and on our email server. We use this data to process and deliver the order. We will keep this data for at least 6 months after the customer’s order has been dispatched.

• Name
• Billing Address – that matches the address requested to the card used for payment
• Deliver Address – where the customer wants the order delivered
• Telephone Number
• Email address

 

We share the customer’s name and delivery address with our courier, in some cases we will share a telephone number and email address when the delivery includes larger items.

We collect the card payment details (card number, start date, expiry date, CVV code) these are destroyed immediately after use.

 

Framing Orders

We gather the following information when a customer places an order for a framing job. This data is stored on our frame job management software and on paper. We use this data to process the order. We will keep this data for a min of 1 year after the customer has collected their most recent order. The data is deleted when it’s no longer needed. Paper copies are kept for at least 4 months.

• Name
• Telephone Number
• Email address
• Customisation details which may include but is not exclusively limited to:

• Name (Including nicknames)
• Rank
• Service Number
• Dates of events
• Details of awards won

 

Record Removal Process

Data information and removal requests are to be made via email to mail@garrisonpri.co.uk or in writing to us and the following address: Data Information Dept, Unit 1, Tynypyllau Farm Crugybar Llanwdra SA19 8TS

When we receive a data information or data removal request we aim to process within 10 working days. We will provide the data in PDF format where applicable.